Returns & Refunds

We hope you will be delighted with your purchase. However, if you wish to return any item to us, please email clientcare@mariawilliams.com to inform us of your intention to do so, within 14 days of receiving your item.

You will then have another 14 days to return the item to us from the date of your email. We will process a refund to you using your original method of payment within 14 days of receiving the item back. This is provided that the product is returned complete, in perfect condition, unused, and with its original packaging.

Personalised items are not eligible for return.

Please note that the delivery charges of any returns will be your responsibility and it is advisable that you obtain a free certificate of postage from the courier of your choice as we can only be responsible for your parcel once it has been received by us.

This returns policy does not affect your statutory rights.