Terms and Conditions

Terms & Conditions of Sale

The supply of the items (“Items”) listed on our website www.mariawilliams.com (“Site”) to you is subject to these terms and conditions of sale (“Terms”). Please note that by ordering any of our Items, you agree to be bound by these Terms, so it is important that you read these Terms before ordering any Item from our Site.

 

  1. Our Information

www.mariawilliams.com is a website owned and operated by Maria LV Williams Ltd (“we”, “our”, “us”, or “Maria Williams”), a company registered in England and Wales under number 10948258 and with registered address at 21 East Street, London, United Kingdom, BR1 1QE. Our VAT number is 279903161.

 

  1. Placing an Order and the Contract of Sale

When you place an order (“Order”) with us, this constitutes an offer from you to us to purchase an Item.

You will receive an automatic email from us acknowledging that we have received your Order (“Order Received Email”), but please note this is not confirmation that your Order has been accepted yet as all orders placed through our Site are subject to written acceptance by us.

If we accept your Order, we will let you know by sending you an email confirming our acceptance (“Order Confirmation Email”) and the contract (“Contract”) between us incorporating these Terms will be formed when we send you the Order Confirmation Email.

Only Items accepted and confirmed by us in the Order Confirmation Email will be part of the Contract and we will not be required to supply any other Item which has not been so accepted and confirmed by us.

Please note that payment will be completed when placing the Order.

If we cannot accept your Order for any reason, you will receive an email from us advising you of this (“Non-Acceptance Email”).

We will endeavour to send you the Order Confirmation Email or the Non-Acceptance Email (as the case may be) within 48 (forty-eight hours) from you placing your Order, except for Orders placed at weekends, including Bank Holiday weekends, in which case we will attempt to do so within 48 (forty-eight hours) from the following working day.  

Please note that if we are unable to accept your Order, you will be refunded promptly and in full via the same method of payment which you used to place your Order and the confirmation of the refund processed will be part of the Non-Acceptance Email that you receive from us. 

 

  1. Your Right to Cancel and Our Returns and Refunds Policy

We hope you will be delighted with your purchase. However, if you wish to return any Item to us, please email clientcare@mariawilliams.com to inform us of your intention to do so, within 14 days of receiving your Item.

You will then have another 14 days to return the Item to us from the date of your email. We will process a refund to you using your original method of payment within 14 days of receiving the Item back. This is provided that the Item is returned complete, in perfect condition, unused, and with its original packaging.

Personalised Items are not eligible for return.

Please note that the delivery charges of any returns will be your responsibility and it is advisable that you obtain a free certificate of postage from the courier of your choice as we can only be responsible for your parcel once it has been received by us.

This returns policy does not affect your statutory rights.

For the avoidance of doubt, please note that we do not offer an exchange service.

 

  1. Making a Maria Williams Item and the Delivery

Every Maria Williams Item is made specifically to order by our skilled artisans.

If your Order is for a handbag, it will take approximately 4 (four) weeks for one of our skilled artisans to meticulously handcraft your bag. We will however always try our best to make this time shorter, if possible.

For small leather goods – Maria Williams pouches or card holders -, our artisans will normally require 2 (weeks) for such items to be made by hand.

As soon as your Maria Williams Item is ready, your parcel will be dispatched to you using our complimentary delivery service.

In case you have placed an Order for more than one (1) Item, we will deliver all such Items at the same time.

A signature will be required upon delivery, and you will be notified by SMS and email with the estimated delivery time.

Please note that Maria Williams does not currently deliver outside the United Kingdom, only within UK Mainland & Northern Ireland (except for remote postcodes).

 

  1. Personalised Items

Personalised Items will be embossed using light-gold foil and this service is complimentary.

The Maria Williams Items that can be personalised will show on their product page with the option ‘ADD COMPLIMENTARY MONOGRAMMING’.  

The maximum number of characters that can be embossed is five (5), involving a combination of up to three (3) uppercase letters and up to two (2) dots (“.”). For example, if you would like the initials of your name, or the initials of the name of someone to whom you may be gifting the Item, to be embossed, you may choose the following combinations (please note that the letters used here are for illustration purposes only and are as shown on our Site):

L.G.H (using 5 characters and if you wish 3 initials to be embossed) or L.G (if you prefer only 2 initials and the ‘.’) or alternatively LGH or LG (if you do not want to use the dot in the embossing).

If you would like your Item to be personalised, please click on ‘ADD COMPLIMENTARY MONOGRAMMING’, and this will take you to the page of the Site where you can select the combination of characters you may wish to have (up to 5 characters as explained above). Once you have made your choice of embossing, please click ‘ADD TO CART’ and this will be automatically added to your cart. You can continue shopping after this if you wish to do so or proceed to checkout where this complimentary service will show alongside your Item.

Please note that personalised Items are not eligible for returns or refunds (Clause 3 above). This does not affect your statutory rights.

Please also note that all care will be taken to ensure the embossing will look aligned, but minute deviations may occur as the foil stamping is done by hand. Due to the surface of the grained calfskin leather, tiny breaks may appear in the foil embossing of the characters. Please also note that foil embossing may fade with age or when rubbed against other surfaces over time.

Prior to adding your choice of personalised initials to the cart, or when this is already part of your cart, you will have an opportunity to review the combination of characters you have selected to ensure it shows in the way that you would like it.

 

  1. Risk and Ownership of a Maria Williams Item

If we are in receipt of full payment of the price for your Item, ownership of the Maria Williams Item that you have ordered will pass to you upon its delivery to you. If for any reason we receive payment of your Item price only after delivery, then ownership of the Maria Williams Item ordered will only pass to you when we receive the respective payment.

Please note that the Maria Williams Item ordered by you will be at your own risk from the time of delivery. For this reason, please keep it safe and unused if you intend to exercise your right to cancel the Contract after delivery (Clause 3 above).

 

  1. Price and Payment

The price of any Maria Williams Item already includes VAT (value added tax) and is as shown on the Site.

Our delivery service is complimentary, and you will therefore not be charged for this.

Prices may change from time to time, but such changes will not affect any Order placed by you (even in the case of Orders not yet confirmed by us to you).

Every care will be taken for the Site to display the correct price. In the unlikely event that the price stated is incorrect, we will not be obliged to provide the Item to you at the incorrect price if the pricing error is obvious and could have reasonably been recognised by you as a mispricing.

Payment for any Maria Williams Item must be made by credit or debit card or through Shop Pay, Apple Pay, Google Pay, or Discover.  Please note that we accept Visa, Mastercard, American Express, Diners Club and Maestro.

 

  1. Written Communications

It is a legal requirement that some of the information or communications we send to you be in writing. By using our Site, you acknowledge and agree that communication with us will be mainly done electronically. We will contact you by email. You will also find information posted on our Site. If we need to speak to you over the telephone, we will subsequently confirm the conversation held with you in writing too, using email. None of this affects your statutory rights.

 

  1. Assignment

You may not assign the benefit (or transfer the burden) of the Contract to another party unless we provide you with our prior written consent. The Contract is binding on you and us and on our respective successors and assigns.

 

  1. Third Party Rights

The Contract shall not create or give rise to, nor shall it be intended to create or give rise to, any third-party rights. No third party shall have any right to enforce or rely on any provision of the Contract which does or may confer any right or benefit on any third party, directly or indirectly, expressly, or impliedly. The application of any legislation giving or conferring on third parties contractual or other rights in connection with the Contract shall be excluded.

 

  1. Force Majeure

“Force Majeure Event” means an event, or a series of related events, that is outside our reasonable control, including but not limited to failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, epidemics and pandemic (excluding the epidemic or pandemic resulting from the spread of COVID-19 caused by the respiratory syndrome coronavirus 2 (SARS-CoV-2), explosions, fires, floods, riots, terrorist attacks and wars. We cannot accept liability or responsibility for any delay or failure to perform any of our obligations under the Contract which is caused or results from a Force Majeure Event. The performance of the obligation affected will be suspended for the duration of time that the Force Majeure Event continues and an extension of time for the duration of corresponding period will be granted for us to perform the obligation so affected. We will however always use reasonable endeavours to find a solution to perform said obligation despite the disruption caused by the Force Majeure Event.

 

  1. Liability

Our aggregate liability for any direct or indirect losses you may suffer whether in contract, tort, breach of statutory duty, or otherwise is limited to the purchase price of the Item you purchase. Nothing in these Terms limits or excludes, or purports to limit or exclude, any liability which by law cannot be limited or excluded.

 

  1. Waiver

No waiver by us of any breach of the Contract by you shall be considered as a waiver of any subsequent breach of the same or any other Term of the Contract.

 

  1. Severance

If any of these Terms are determined to be invalid or unenforceable in whole or in part by any competent authority, it shall (to the extent of such invalidity or unenforceability) be deemed severable from the remainder and the validity of the remainder of the Term(s) in question and the Contract shall continue in full force and effect.

 

  1. Variation of Terms

We may amend any of the Terms or policies at any time. The Terms and policies in effect at the time you place an Order with us will however apply to you, except if any changes to the policies or any of these Terms is determined by law or any competent authority, in which case the change will apply to the Order placed by you.

 

  1. Legal Notices

Legal notices to be served to you by us will be treated as properly served if sent by email or to the postal address you provide at the time of placing your Order. We may also give legal notice to you in any of the ways specified in Clause 8, including by posting legal notices on our Site which will be deemed as properly received as soon as posted on our Site. Notices sent by email will be deemed received on the date it is recorded as having been sent. Any notice given by post will be sent by registered delivery and deemed received by you two (2) working days after despatch. If you update your postal address with us by doing so at the client account you open through our Site, the postal address for purpose of notice to you will be the last recorded correspondence address appearing in your client account. All legal notices given by you to us must be given to Maria LV Williams Ltd at our registered address 21 East Street, London, United Kingdom, BR1 1QE.

 

  1. Entire Agreement

These Terms represent the entire agreement between you and us in relation to the subject matter of the Contract and supersede any previous agreement, understanding or arrangement between you and us, oral or written. These Terms are in lieu of all other terms, which might, but for this clause, be implied or incorporated into the Contract, whether by statute or common law or otherwise, all of which are hereby excluded.

 

  1. Law & Jurisdiction

These Terms and the Contract are governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the courts of England and Wales.